FAQ - We don’t have all the answers, but we have some...
DOES TATAMAGOUCHE BREWING CO. OFFER A GUARANTEE?
We are committed to your satisfaction, so committed in fact, that we guarantee our packages 100%. If you are not completely satisfied with the quality of the beers you receive, please contact us at email@example.com within 30 days of receiving your shipment.
IS THERE ANYONE THAT I CAN SPEAK TO IF I HAVE ADDITIONAL QUESTIONS OR CONCERNS?Please feel free to contact us at (902) 657-4000 or by email firstname.lastname@example.org and we will be happy to help. Our office hours are between 9:00am-5:00pm AST, Monday to Friday and we will get back to your email within one business day.
CAN I GET A TATA BREW PACKAGE SHIPPED TO ME?
You must be 19+ years to order and receive our beer in Canada. Canada Post requires a signature and ID for everyone picking up/receiving their Tata Brew Beer Order. *This does not apply to merchandise.
The rules and regulations in Canada are constantly changing and ultimately the responsibility lies with the consumer to make sure they are legally allowed to import our products in their jurisdiction. If you reside in a province where importing alcohol from other provinces is restricted, you will not be able to order from us.
We ship merchandise worldwide. We are now shipping beer to all Canadian Provinces, unfortunately we do not ship to Nunavut, Yukon or Northwest Territories.
WHEN CAN I EXPECT MY BEER?
Since we are shipping through Canada Post, you will receive a tracking number when your package has been shipped. We will take the liberty of delaying delivery during extreme weather conditions, during this time we ask for your patience.
HOW DOES DELIVERY WORK?
When your package is shipped out, you will receive an email with your tracking information link. By law, on the day of delivery, please ensure you have the required ID for proof of age. ID must match the person who placed the order.
Couriers are legally not allowed to leave this package on your doorstep, for this reason, we strongly suggest getting your package delivered to your daytime address. Refrigerate, then enjoy!
MUST BE A MULTIPLE OF 12 CANS PER ORDER OR 6 BOTTLES. FEEL FREE TO MIX AND MATCH! Cans, bottles and merchandise are all packaged separately, so if you order all 3, expect 3 packages! We use specific packaging for bottles (box + inserts) and specific packaging for cans (reinforced box).
DOES THE PRICE OF THE PACKAGE INCLUDE SHIPPING?
Yes! The base shipping cost is included in the package price, however additional shipping surcharges may apply to certain areas and rural locations. These surcharges are based on your postal code and if applicable, will be displayed at checkout, before you have finalized your order.
WHAT HAPPENS IF I GET AN OFF BOTTLE OR CAN?
Oh no! That’s no fun. We are sorry! If you do get an off bottle or can as part of your package, let us know within 30 days of delivery by contacting email@example.com, or (902) 657-4000 and we will resolve the issue.
WHAT HAPPENS IF MY BEER ARRIVES DAMAGED?Our VinPak Shipper inserts and boxes rarely allow for a broken bottle or busted can. However, now and then due to shipping or weather, bottles and cans do arrive damaged. Should your shipment arrive in pieces, please email the beer’s details and a photo of the broken bottle to us firstname.lastname@example.org, within 30 days of receiving your shipment, we will happily work out a solution with you.
ARE YOUR BEERS VEGAN?
All of our beers are vegan friendly (with the exception of Oyster Cloister Stout).
DO YOU PRODUCE A GLUTEN FREE BEER?None of our beers are gluten free. There are a growing number of breweries who offer tasty gluten free or reduced gluten options, but our current production does not include any such varieties.
WHO DESIGNS YOUR LOGO, LABELS AND PACKAGING?All of our packaging is designed by Eric Miller.
ARE YOU CERTIFIED ORGANIC?We are certified by TCO which requires a rigorous annual application and inspection, adhering to the current Canada Organic Regime (COR). Being certified organic – we cannot use GMO products making our beer GMO free, vegan, and organic. Being organic means we are paying a premium for organic ingredients, sourcing throughout North America for the best.
DO YOU SELL GROWLERS?
Yes, we sell 1 L growlers at our retail store in Tatamagouche only. If you visit our location and have your own bottle we would also be happy to fill from our 2 dedicated growler fill taps! Otherwise our Tata Brew Growlers are pre-filled and ready for you to enjoy! As long as your growler is kept cold and out of the light it will hold up for 3 months. Once a growler is opened it is best to drink it all within 24 hrs. It will start to lose carbonation as oxygen enters the bottle when opened. Keep cold. Drink fresh.
WHAT DO YOU DO WITH YOUR MASH (SPENT GRAINS)?
Our mash goes to the Fraser Farm in Bayhead. They pick it up and then give it to their cows for a meal. The cows come running when they bring the spent grains.
DO YOU RENT OR SELL KEGS?
We no longer require a deposit however, we do require a credit card number to hold kegs and in case of incidentals. Rentals include a tap, bucket (for ice and keg) as well as a sleeve of biodegradable Tata Brew cups. It is recommended that you call and book your kegs to ensure we will have them for the date requested. Feel free to call us at 1-902-657-4000 for more info!
*Remember to keep your keg chilled at all times, Tata Brew will not be responsible for beer spoiled by mishandling. NO REFUNDS WILL BE GIVEN ON UNTAPPED KEGS.
DO YOU FILL GROWLERS FROM OTHER BREWERIES?
Yes, we fill other growlers from our 2 dedicated growler filling taps. This type of fill allows for a lot of oxygen entering the bottle so you will want to consume ASAP. If you require a cap for your bottle, bring your own or we can provide one for .50 cents.
CAN I BRING MY CHILD?
Yes, children are more than welcome!
CAN I BRING MY DOG?
Yes, dogs are welcome in our tasting room!
DO YOU SERVE CIDER, LIQUOR OR WINE?
No, just beer, San Pellegrino, Kombucha and water.
DO YOU HAVE WI-FI?
No, we do not have a wireless internet connection available.
DO YOU OFFER ANYTHING FOR LARGE GROUPS?
May to September is definitely our peak season so we don't offer anything for large groups at that time. It is great to know ahead of time if a large group is coming, so we can be prepared. Depending on the time of day one of the staff members may be able to do a small tasting with your group and an explanation of the brew process. We are an open concept brewery so you can see the equipment from the tasting room. We have a patio open all summer with an awning as well as live music on Friday nights. There are plenty of restaurants in town, a couple food trucks and a butcher shop right next door that makes sandwiches and has other snacks that you are more than welcome to bring with you to the brewery and eat while you enjoy some beer! We also have many non alcoholic options like Kombucha and San Pellegrino.
DO YOU HAVE EVENTS OR MUSIC?
We generally have live music on Friday nights unless there are unforeseen circumstances or other events occurring that don't allow it. You can check our facebook page for events and check to see if there are any changes to the schedule.
DO YOU HAVE NON ALCOHOLIC OPTIONS?
We have many non alcoholic options like Kombucha and San Pellegrino.
DO YOU SERVE FOOD?
We do not serve food, HOWEVER you are more than welcome to bring your own! There are plenty of restaurants in town, a couple food trucks and a butcher shop right next door that has made to order sandwiches and other snacks that you are more than welcome to bring with you to the brewery and eat while you enjoy some beer!